08/11/2016 0 Comments
When it comes to car repairs today, consumers have two choices: car dealers and independents. Whether your vehicle already has problems or you just want to ensure it stays properly maintained, Schwabe’s Automotive Centre can help with the highest quality service for the most affordable prices. Schwabe’s certified mechanics and staff provide a variety of services, including car repair, in Edmonton.
An annual survey of Consumer Reports subscriber’s published in the March 2015 issue of Consumer Reports magazine “found that independents outscored dealership service once again for overall satisfaction, price, quality, courteousness of the staff, and work being completed when promised. With few exceptions, the entire list of independent shops got high marks on those factors.”
Consumer Reports noted that the biggest gripe was about the cost of parts and labor with Mercedes-Benz drivers, who were much more satisfied with the price they paid at independent shops. Haggling too can pay off. In the survey, fewer than 20 percent of respondents tried to negotiate over repair work. Among those who did, 60 to 82 percent were able to save some cash at dealerships depending on the brand. Haggling success was even better with independent shops, with 71 to 84 percent of negotiators receiving discounts. How much was saved varied among brands.
A study conducted in England for garage comparison website RAC Garage Compare highlighted strong loyalty to garages which provided a good service, with 55 percent of motorists saying they totally trusted the local garage they used. According to the survey, 56 percent of drivers say reliability is the most important factor when deciding on a repair garage, followed by customer service next at 19 percent and cost as third in the list of priorities with just 14 percent saying this was the most crucial factor. This suggests that drivers pay much more attention to reliability and quality standards than price.
The benefits of using an independent garage include: the option to decide whether you want to pay for high-quality generic auto parts or branded parts; personal service and willingness to offer discounted rates for multiple repair jobs and repeat customers; the ability to book in a repair at the last minute, especially if you’re a regular; and, you’re much more likely to be able to consult the mechanic working on your car directly and build up a trusted relationship.
Consumer Reports also noted that this personal relationship is very important to many drivers. For nearly 60 years, the family of Schwabe’s Automotive Centre has maintained this personal relationship you and your family as your
neighbors and friends in Edmonton. We understand that no one looks forward to having a vehicle serviced or repaired. That is why we always try to maintain an efficient, welcoming shop staffed by friendly, knowledgeable mechanics.
Regular inspections and vehicle services can keep your car or truck performing as long as possible and alert you to potential problems. Schwabe’s Automotive Centre can help, contact us at 780-465-3336 for a free written estimate should your car need repairs, and ask about our free tune-up reminders to stay up-to-date on your vehicle’s maintenance.